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CORONA VIRUS COVID 19 NOTICE:


Due to the COVID-19 Pandemic, we would like to inform you the following:
All tourist areas of Peru are closed from March 16 to March 30th due to Peruvian Government mandate to protect tourists and Peruvians from the spread of Coronavirus Covid-19.
Refunds are available for customers affected by the closure only if your travel dates are between March 16th to March 30th.


Please read the following options available regarding your tour and/or ticket reservation. This information has been updated as of Mar 28 2020

  • Machu Picchu Tickets: The Ministry of Culture in Peru is allowing the following:
    - Rescheduling your MachuPicchu tickets to a future date is allowed at no extra cost.
    - Cancellations are currently NOT allowed by the Ministry of Culture except if the park is closed due to Peruvian government.
    - Refunds are allowed ONLY if Machupicchu will be closed on the date of your travel and you choose not to reschedule.  However, you will only get the face value of the ticket in Peruvian Sol converted to US Dollars at the time your refund is processed. Since the Peruvian Sol has dropped in value compared to the US dollar, you will receive less than what you paid for. Typically about $20 dollars less per ticket.
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    Note: The sample ticket above is only a sample. To view your actual tickets please go to your reservation link. 

  • Machu Picchu Bus Tickets:
    - Rescheduling your Machu Picchu bus tickets to a future date is allowed at no extra cost
    - Cancellations are currently NOT allowed by Consettur unless the bus service is closed by the Peruvian government.
    - Refunds are allowed ONLY if Machupicchu will be closed on the date of your travel and you choose not to reschedule. However you will only get refunded the face value of the ticket paid in US Dollars which is typically $11 Dollars less than what you paid for which covered processing, taxes and administrative fees. 
    image.png
      Note: The sample ticket above is only a sample. To view your actual tickets please go to your reservation link. 
     
  • Train tickets:
    - Rescheduling your train tickets to a future date is allowed at no extra cost.
    - Cancellations are currently NOT allowed by the Train Companies except if the train service is closed by the Peruvian government.
    - Refunds are allowed ONLY if the train service will be closed on the date of your travel and you choose not to reschedule.  However you will only get refunded the face value of the ticket paid in US Dollars which is typically $15 Dollars less than what you paid for which covered processing, taxes and administrative fees. 
    image.png
      Note: The sample ticket above is only a sample. To view your actual tickets please go to your reservation link.   

  • Latam Flights:
      - Rescheduling your flight to a future date is allowed at no extra cost
      - Cancellations are NOT allowed by Latam unless the flights have been cancelled by Latam.
      - Refunds are allowed ONLY if Latam Flights have been cancelled on your travel dates and you choose not to reschedule. However you will only get refunded the face value of the ticket paid in US Dollars which is typically $15 Dollars less than what you paid for which covered processing, taxes and administrative fees at the time of booking.

  • Inca Trail Tours:
    - Rescheduling your tour to a future date is allowed at no extra cost
    - Cancellations are currently NOT allowed by the Ministry of Culture except if the park is closed due to Peruvian government.
    - Refunds are allowed ONLY if Machupicchu will be closed on the date of your travel and you choose not to reschedule.  However, you will only get the face value of the ticket in Peruvian Sol converted to US Dollars at the time your refund is processed. Since the Peruvian Sol has dropped in value compared to the US dollar, you will receive less than what you paid for.  Since most Inca Trail tours also require bus tickets, train tickets, transportation and some require hotel etc, each of these components have their own refund policy that will be applied. 
    image.png
      Note: The sample ticket above is only a sample. To view your actual tickets please go to your reservation link. 
     

  • Tours that required our guide to secure his/her own tickets to MachuPicchu: Example: Machu Picchu Citadel Guided Tour 2.5hr
     - Rescheduling your guided tour to a future date is allowed at no extra cost.
      - Refunds are allowed ONLY if Machupicchu will be closed on the date of your travel and you choose not to reschedule.  However, you will only get the face value of the tour which is typically $50USD for group private tours and $15USD per person for group guided tour. The processing fees, taxes and administrative fees cannot be refunded as this cushion will cover the dropped in value of the Peruvian Sol compared to the US dollar and cover the expenses of the refund process.   

  • Tours that do not involve train tickets, bus tickets or entrance tickets: Example: Rainbow Mountain Tour
    - Rescheduling your tour to a future date is allowed at no extra cost
    - Cancellations are allowed but you will only get refunded the value of your tour minus the processing fees and administrative expenses which is typically the following:
       a) $10US Dollars minimum for every $100 paid if the tour was between $20 to $200US. Example: if you paid $25USD, you will get $15USD.
       b) $20US Dollars minimum for every $100 paid if the tour was between $200 and $400USD. Example: if you paid $200USD you will get $180USD
       c) $25USD to $35USD for every every $100 paid if the tour was between $400 and $100USD. Example: if you paid $700USD you will get $600USD

  • Hotel
    - Rescheduling your tour to a future date is allowed at no extra cost
    -  Cancellations of hotel reservations are allowed if you chose the Cancellation rate and you cancel prior to the date on your voucher
    image.png
      Note: The sample hotel reservation above is only a sample. To view your actual tickets please go to your reservation link.   

  • INTI RAYMI TICKETS:
    - Rescheduling your Inti Raymi tickets for next year is allowed at no extra cost.
    - Cancellations are currently NOT allowed by the Inti Raymi commission unless the government of Peru cancels all events in June for traveler's safety.
       HOWEVER, at this time we are confident we can use your tickets for another person.  If you want to cancel, we can refund you the value of the tickets in Peruvian Sol which at this moment will be $50USD less than what you paid for the tour or tickets. This will cover the severe drop of the Peruvian Sol compared to the dollar and the fees the Inti Raymi comission charges to transfer the tickets to another person.


What to do next? Please contact us and let us know how you would like to proceed regarding your reservation.

Warm Regards

The xn--thqa949tfk5b.com team